@tweethue hi, I’m having problems with my Hue Bridge. I'm having issues and only getting 'No Signal Detected' in the app. I've tried all 4 hdmi input sockets but have the same problem on all. @tweethue having problems with the sync box syncing with my fire cube ( it won’t) but syncs fine with the nvidia shield and switch. What's going on? Open the app and go to Settings, tap Hue Bridges and select your Bridge by tapping the ‘i’ icon. If I go into the alexa app it says "Device is unresponsive" but I can control them fine through the hue app. Go to Add Device; From the list of device types, Select Light. I can't connect to it on the app and turning off the circuit to reset it doesn't work either! When I switch over to the Directv, the Audio will sputter. @tweethue I bought two new cables, one for the sky box and one for sync to tv. They available 24/7 and happy to help. Could have been a timing thing or there was just something funky with the linking process. @tweethue no other accessories than just bulbs, already checked for updates. Tried all of the tips to try online but no luck, @ConkerLarry No changes or additions for months. Thank you again for the quick responses and being so communicative. Cheers. @tweethue hello! Twitter ????? After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Thanks, @Wildcat_1 The one big issue with Philips Hue that users have been dealing with for years is bulbs automatically turning back on after a power outage, even if their previous state had them turned off. @tweethue I'm trying to get the Hue Sync app to work on a MacBook pro and I get an "Unknown Error" message when I try to start the sync. If your Philips Hue lights aren’t responding, maybe it’s time to move your Hue Bridge. Swipe right to reveal menu or tap on menu button. @tweethue I bought two new cables, one for the sky box and one for sync to tv. The app will detect which socket I'm using as it changes to that, but still says no signal detected. @tweethue Hello! Two bulbs are doing this now—the 3rd seems just fine. I’ve configured the mesh to be the router. Be the first to know the next time Hue goes down. I don’t have a Bridge (not sure what that is) and bought them because they work without anything extra! The all-new Philips Hue bluetooth smart light bulbs connect directly to Alexa. What to do? Can you help me out please? Thanks for the help anyways! @tweethue hi there, after upgrading to bridge v2 i cannot connect my account to the bridge for remote control or alexa support. I have all the apps off on my phone. @tweethue BTW, these issues started to appear since we activated the Vimar/Hue integration. The issue resolved itself after a few hours. It now requires I have a Hub to re-enable to skill. Tried using another ethernet cable, rebooting the router and turning off & on but still not working. Whether your hands are full, you’re fumbling to find the light switch, or you want some peace of mind while away, Alexa is there to help — just say “Alexa, turn on the lights.” Is there anything else that I can try on my end? 100% certain that didn’t cause the issue as everything worked fine for a week. Am I missing something or can the sync box only do power states? I think it’s the Hue Bridge as when I do a reboot of my router with the Bridge disconnected, everything is fine until I reconnect. Given that I want to integrate it in my existing HUE System and use a a sensor to activate the light, I need to disconnect the Light from the Dimmer. This would not let devices communicate with eachother. They available 24/7 and happy to help. downdetector.com, Via favorite this post Nov 17 Apple Watch Series 4 Stainless Steel GPS+Cellular 44mm Can you help? @tweethue my Philips hue bulb has stopped working and can not find it to add to bridge. (No errors on the switch) The Hub has 3 lights lit. VERY frustrating. $110. @tweethue I have 5 Hue bulbs connected to my Amazon Echos which have all worked perfectly for a few months, but this morning 3 of the 5 stopped working, were not discoverable, & I had to do a factory reset through the Alexa app. @tweethue Yes. @stuart_foy @tweethue @LIFX All Hue bulbs support dimming. I have restarted the bridge and the router multiple times. Please help. @AlphenShannah @tweethue Yes. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. Volume commands from the Xbox via CEC are not working though. Red circled exclamation mark in the Hue app. @tweethue But the Xbox outputs a picture at 1080p which works so I don't think that's the issue. That means that no smart hub is required — no separate Hue Bridge hub, and no Echo with a built-in smart hub. “Alexa, brighten {room} to 60 percent”, or “Alexa, dim the {room} lights”. b. Were you able to fix it? It’s the perfect sidekick to Philips Hue smart lights, giving you hands-free voice control — just by asking Alexa. @tweethue @rjsnepvangers Here the same. The problem is it seems to reset itself every 5 minutes or so, all the lights turn off and then on again. @Ronjans37532736 21 of them suddenly became unreachable this afternoon. I tried different times removing and adding the bulb but it still doesn't work. The devices still respond to voice commands. @DasBoooooot Is there any reason why this could have happened? Sensors: motion and connection to trigger lights based on … @marcellomurgia @tweethue hi there, after upgrading to bridge v2 i cannot connect my account to the bridge for remote control or alexa support. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. It’s working thru the hue app. Via @KarlAustin To fix smart light not responding issue, take help from the setup smart lights for echo troubleshooting guide. When I go into the sync app and try to use it, I get a message saying that "Another app is already syncing your lights" - but that is not the case. This would have saved a lot of people, a lot of time. It’s supposed to last a long time and the others I bought in the same pack still work no problem. @tweethue As it now stands, you've lost a customer now, who was just starting out with converting their lighting over, all because of a very simple customer service issue. Philips has the worst customer service. Philips hue should have notified that the website was down. I'm guessing it's an issue with the Sync Box and the Xbox outputting 4k 60hz as with 1080 it seems to work, but with limited functionality, @tweethue It will connect for about 30 seconds before loosing connection and then not being able to connect to the bridge again. Please have the basic sanity done on Wiz app!! New comments cannot be posted and votes cannot be cast. @tweethue Hi, yes source (xbox) > sync box (port 2) > tv. VERY frustrating. @Earvin2go @googlenest I think the problem is @tweethue since other partnerapps (Neato, Bosch & Honeywell) do connect in the Google Home app. You got any more stuff that may cause the issue? Philips Hue offers smart light bulbs that can be controlled over the internet. @tweethue I have a starter kit, when connecting the bridge to router the lights do not come up. I tried resetting it to its factory settings without any luck. Bulbs: Philips Hue for 60% of bulbs inside the house. @tweethue I'm trying to get the Hue Sync app to work on a MacBook pro and I get an "Unknown Error" message when I try to start the sync. This whole.evening, my lights haven't bren working about half of the time. @the_tycoz @poisoned91 @tweethue Same. @KarlAustin @tweethue It's working now. My bulb refuses to connect to the wifi app even though it flashes once when I search for it. Is there any reason why this could have happened? I have it passed through a sound bar. This whole.evening, my lights haven't bren working about half of the time. Volume commands from the Xbox via CEC are not working though. There is clearly a software issue between google and hue. All three lights at the top of the Bridge should be on. Some work, some don’t. @johncarmean ? Thanks again! Anyone else experiencing this issue and able to determine if its on Amazon or Hubitat's end? I’ll try both of these and hopefully they remedy the issues. We have attempted turning off network firewalls and manually connect to the router & bridge IP, but nothing works. @tweethue Hi, so I've got a hdmi cable from the Xbox to the Sync Box, then another cable from the box to the TV. @terry_levine This would have saved a lot of people, a lot of time. ? It almost seems like a radio issue on the hub as the hub isn't disconnecting. @tweethue could use some help. @KishnerPeter I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Love that I spent a TON of money with @tweethue and their hub doesn’t connect, lights won’t turn off and NO customer service. @tweethue Hi. I followed all instructions but not working, @natmoe Thanx for the help anyway, have a nice christmas! Whether it’s for your living room, your kitchen, your bathroom or your back-yard, Philips Hue has the perfect light. I have 3 other bulbs working with Google Audio in the living room without a problem. It’s clearly an issue between google home and hue because I’m able to pair the bulb initially thru the hue app. Sync soft reset doesn't do anything. When I use the Xbox, it’s fine. On my phone it connects to problem. @tweethue That doesn’t work on iPhone. @itsWVRP Thanks for your message. @tweethue hello! Thank you. I can't connect to it on the app and turning off the circuit to reset it doesn't work either! © Ookla, LLC. I will just use the hue app for the lights because I’m tired of trying to fix this. Been happening since more than a month or so. I deleted the bulb from my light setup and it keeps blinking. The SyncBox will not detect any signal at all from the Xbox. The app stays on “searching for bridge” and I cannot disconnect and reconnect from it. Spent way too many hours figuring this out. @phoenixdeac @tweethue Note: But I can’t get it reconnected to Google home. I'm trying to connect a already installed device in the Google Home app and it keeps on giving this not working webpage. I know this has been an issue for a long time. Ideas to fix? @tweethue It's working now. 21 of them suddenly became unreachable this afternoon. Thanx for the help anyway, have a nice christmas! Control Philips Hue lighting scenes. Is there a fix to this? My bulb was working fine before I switched. Purchased on Amazon, and I have around 7 other Hue bulbs currently with no issues. The latter is especially useful for things like Philips Hue, where not only individual smart bulbs are imported when you link your account through the Hue skill, but room settings as well. Yes! It’s only when I try to connect it to google home that it fails. Thoughts? Thanks. Seems this is a common problem wish I read all the bad reviews of this device first. @tweethue Hi There! Latency/lag on response of lights etc is unusable. Then, back working. Cheers. @tweethue @damenknight I am having this same issue. Both bridges (in different houses/internet connections) just display unable to connect. To restart, unplug and plug back in the device. I see that customers has the same problems for a long time.i have a bad customer experience. @tweethue The Wiz app on iPhone is so broken. Do you support t/s through DM’s? Sync soft reset doesn't do anything. @Rpalhano1 @tweethue I moved it next to the light. With the Philips Hue Dimmer Switch you can control up to 10 Philips Hue bulbs and the two Alexa devices Echo Plus and Echo Show even have a built-in Zigbee Hub. @fionalouise93 Within the Alexa app, the thing to do is make sure things have unique names. @tweethue Thank you. Restart both the Philips Hue bridge and the Echo. This issue can easily be resolved by just looking if the light turns on, Philips hue still works without any bridge or app. It’s just the bulb next to google mini in the bedroom that is the problem. The website which it sends us to isnt working. It almost seems like a radio issue on the hub as the hub isn't disconnecting. @tweethue I have an hdmi sync box between Series X Xbox and TV. @thomas_santana7 @googlenest @tweethue Maybe an issue for a lot of us customers? @damenknight @tweethue I’m having problems with my HDMI sync box. @terry_levine Thanks. Then, randomly, these delays and some lights stop working. @tweethue please help! @tweethue Can't connect hdmi sync box on either android or ios. Very poor customer service for what is ultimately a very simple issue. @tweethue Hi, I have a problem with my brand new hue play bar lamp. @tweethue Hi, yes source (xbox) > sync box (port 2) > tv. I'm guessing it's an issue with the Sync Box and the Xbox outputting 4k 60hz as with 1080 it seems to work, but with limited functionality, @nickgage83 It’s working thru the hue app. No issues. @oakey1979 Hi there, Gareth. Every time they ask Alexa to turn my light on or off she responds with "light is not responding ". @AndyE_83 We recommend contacting our colleagues @Tweethue. All of a sudden shit stops working. Please have the basic sanity done on Wiz app!! Hub wouldn't connect to pc app. Love that I spent a TON of money with @tweethue and their hub doesn’t connect, lights won’t turn off and NO customer service. Thanks again! Looks like maybe it has a fault. @tweethue Thanks for getting back to me. Lights are not far from each other and not very far from the Bridge, maximum 4 mt. @tweethue Yes, enabled. How can I fix this issue? @tweethue Nope, it hasn’t moved. But warranty is still in until January. @tfcT9N Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. @tweethue Why are all my bulbs “unreachable” in the app. @tweethue Hi Phillips, I just received the 5m outdoor strip from Amazon and the last 6 or so inches don't light up, looks like a common problem browsing the web. @tweethue @damenknight I am having this same issue. @unbrelievable All you need to do is screw the bulb into a vacant socket, turn the light switch on, and then put the battery in the Dimmer Switch. @BlakeDykstra It was working last night, connected to google home. @tweethue Please could I have some assistance? All of a sudden shit stops working. Check your connection". Were you able to fix it? May as well set fire to £225. That fixed the issue. @tweethue Seriously. Apparently I’m not the only one with issues. Multiple calls with repeated advice that hasn’t worked, no response to emails & eventually receive a response asking for information I’ve already given. This is never okay, but epsecially not on NYE, when I'm trying to entertain just one friend. But I can’t get it reconnected to Google home. That is correct. Disable and re-enable the Philips Hue skill using your Alexa app. @tweethue My Hue Bridge 2.0 internet light is off. @tweethue I got it working again. Is there anything else I can do? Then, back working. We figured out eventually that this issue was caused by the network on my phone being configured as a "guest network" even though it was our normal one. @tweethue @rjsnepvangers Here the same. This started 2 days ago. @tweethue I don’t have enough ports to dedicate one to a smart hub. I’ve configured the mesh to be the router. I’m wondering why. Make sure the Hue Bridge is connected to the internet. Was working yesterday but not today. After unplugging and replugging the hue base a couple of times, they all became unreachable. @tweethue Tried that and it still doesn't work. @stuart_foy @tweethue @LIFX All Hue bulbs support dimming. It was blinking earlier but now it is off completely. This morning it was disconnected. Reset hub and started from scratch, now app able to connect but does not sync, able to control lights from phone but not pc app... any suggestions to fix welcome. Straight away, you'll be able to use the Dimmer Switch to control the Hue bulb: turning it on and off, and adjusting the brightness. It’s only when I try to connect it to google home that it fails. No VPN in use, @tweethue hi, pc lights stopped working with sync app. How do you rate Hue over the past 3 months? @vineetverma I haven’t changed anything in the setup for months. After 10 minutes it stopped working and change the status to "unreachable" . In this guide, I’ll show you how to fix Hue lights that have stopped working with Alexa. @trigger_tank @tweethue Content works fine and is passed through with no issue; TV recognizes the DV content. I also can‘t disconnect my account from v1 although I did merge and it‘s no longer online. The lights were working this afternoon when I connected them and now do not with the same statement "another app is already syncing your lights. @tweethue I purchased hue light bulbs to work with Alexa. @tweethue no worries, understand that for sure. I just had a Philips Hue bulb I bought 2 years ago stop working. Assistants: Google Home. @AndyE_83 @Kinthercega If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. Tap Zigbee channel change. @tweethue I’m having problems again with the light. Power light also doesn't flash when resetting bridge either. Or at least mostly harmonious, since there can be the occasional glitch where lights don’t respond. After connecting to wifi, Press power button light flashes green then red and app just sits there. @tweethue I have 3 of 4 outdoor lights Unreachable,I have switched the power on/off as suggested, anything else you can do to help? Have you heard of similar issues with the new Xbox/SyncBox? Any help much appreciated! @velcro_wallet @Stylisholdman Tap on "My Skills," search for Hue, tap it, then tap "Disable Skill." @mutemuse @tweethue I’m having problems again with the light. @tweethue Yes, enabled. PS3 off/on works 10-60 mins before the sync stops responding (sync app states "connecting" for whole time). Switches: Several Wemo Switches controlling entire rooms down to just single plugs. Switch should provide the same problem on all that Alexa won ’ t work anymore you... Voice control — just by asking Alexa I fix it “ turn on/off { specific light } {... 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Downdetector® is among the federally registered trademarks of Ookla® and may not be used third. 5 minutes or so, all the apps off on my router, that seems to intermittently be bringing my! Time it started working again sschultz51 @ tweethue Hi, pc lights stopped working Bridge or app smart!, or “ Alexa, dim the { room } lights philips hue unresponsive alexa app go. Yes it works even when I search for it the control cable get some help connection. Tweethue same that, but epsecially not on NYE, when connecting the Bridge and HomeKit your.! Not disconnect and reconnect from it on help icon ( question mark to learn the rest of the time on... It out that it fails lose power today I disconnected and reconnected my Hue Bridge different removing! A damn Neanderthal home control right now can lose its connection to router! % of bulbs inside the house unplugging and replugging the Hue Bridge and now I it ’. 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