There are several reasons why an Echo device may appear offline, unable to respond to Alexa. I have a few other devices that have not yet been installed and planned to slowly add devices here and there. Thanks for your reply but neither suggestion worked. If your smartphone and Alexa app are on different Wi-Fi networks, the Echo won't be able to respond. This problem usually can be solved quickly and easily with a little troubleshooting. These troubleshooting steps apply to Alexa-enabled Echo devices, including the Echo Dot, Echo, Echo Plus, Echo Studio, and Echo Show. Move the Echo closer to the router. Check if the router is working and that its display lights are green. Yes No Thank you for your feedback. Check the Wi-Fi connectivity. Alexa also has a companion website and companion apps for iOS and Android. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. Patients will … Schedule a Callback For one of my devices there are no duplicates and Alexa correctly handles turning that switch on and off. I resolved the issue by forgetting and re-adding the devices. Whatever the cause, some simple troubleshooting steps should get Alexa and the Echo device back in sync. (I had to re-add my groups manually. There are several reasons why an Echo device may appear offline, unable to respond to Alexa. See if this solves the offline problem. While an Echo should receive updates automatically, an outdated software version may cause the offline issue. Your report was successfully submitted. The Alexa app requests mobile device permissions to hear your requests, provide more personalised results, help you set up your Alexa-enabled devices, and support certain Alexa features. Copyright 2019 Merkury Innovations. Any thoughts as to what might be wrong? These devices can interfere with the signal. If restarting and updating the Alexa app didn't help, uninstall the Alexa app on your iPhone or Android device. You can also reset your Amazon Echo using the Alexa app on your smartphone or tablet. I first become aware of it when asking Alexa … Julia Borgini is a former Lifewire writer and a technical copywriter. To restart, unplug and plug back in the device. The Wi-Fi may be spotty or malfunctioning, or the Echo might be situated too far from the router. I assume that the Alexa smartapp in SmartThings has your devices enabled. When I select the first entry for a device, it gives me the correct status. You can reset your Echo device using the Alexa app on your iOS or Android smartphone. Alexa Loses Her Mind As AWS Outage Renders Amazon Echo Devices Brain Dead We sense a great disturbance in the [Alexa] force. Although all devices show and respond in the ST app, Alexa says any device I try to activate is not responding. There could be voice-recognition glitches or problems with your Amazon account setup. Alexa outage chart Stay up to date Be the first to know the next time Alexa goes down. I’ve rebooted the hub and asked Alexa to discover devices but that hasn’t helped. Force Stop an App on an Android Device; Force Stop an App on an iOS Device; Sign Out of the Alexa App; Download the Alexa App; For more help, try our Echo & Alexa forum. Uninstall and reinstall the app. Tap on the word Change to the right of Wi-Fi Network. While Alexa and Echo work well together, sometimes Alexa indicates that the Echo device is offline. I have a problem with Alexa Alexa problems last 24 hours Thanks for submitting a report! After a while, the orange light will turn into Blue. Amazon Alexa. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. While holding the button, plug into an outlet. When Amazon Web Services went down for a few hours, so did Amazon's Echo devices. Post your comment; Comments (12) Vlad 23 February 2018. Press and hold the button on the plug. Factory reset using the Alexa app. Then reinstall the Alexa App from the iTunes App Store or Google Play. 1) Go to Devices. Yes No Thank you for your feedback. Otherwise it will prompt you to download the app. Alexa's 'wake-up' word recognition has been an issue with the Sonos One since product deployment and was addressed and improved in the 8.2.3 system update. When I select the first entry for a device, it gives me the correct status. Cycling power was the only way to reconnect, and it was a temporary fix at that. How to Revive Your Smart Light Settings After a Power Outage. I've gone to Lutron Caseta, so I have been forced to embrace another hub/bridge device. Reset the Echo to factory settings. ), Powered by Discourse, best viewed with JavaScript enabled, Alexa says devices not responding after internet outage. 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