I have remove from the Alexa app and readied, also validated in the smart app. 3. This way you can use voice controls to control multiple devices with a single command, such as “turn off bedroom lights.”. Tap on your Echo device, select Bluetooth and Clear all paired devices. Alexa will confirm the connection. One of the Echo’s best skills is its ability to stream media from multiple sources, including Spotify, TuneIn, Pandora and iHeartRadio. Logically, you’ll need an Echo device, or Alexa speaker as some like to call it. Thanks for everyone’s help. Start by using the voice training tool. Tap on your Echo device, select Bluetooth and Clear all paired devices. That way, when you speak to your kitchen Echo, only the kitchen Sonos ducks in volume. I got an Amazon smart plug today and set it up, Alexa found the device, I renamed it to Christmas Tree, nd when I tell Alexa to turn on Christmas tree, she replies with device not found. Although this is an old post. I do have a mesh network, running at 200 speed. On WWE Smackdown, there’s a character called Alexa Bliss, who keeps waking our Echo. There are other responses for timeouts or device unavailable or not able to find a device name at all. Bottom line - It's a good plug but a nightmare to set up. PublisherID: '585309391442756', })(document, window); Alternatively, 2.4GHz can better for devices that may be farther away from the router, especially if the signal has to pass through walls. 2 calls to Amazon did not resolve it. Although our experiences with the Alexa-enabled devices have been pain-free thus far, here are some of the Amazon Echo problems you may experience, complete with suggestions for how to resolve them. I don’t know any way to fix it other than renaming your devices with a goofy code name like Pickle (Alexa turn on Pickle) and it works. Install the Alexa app and Plug-in Amazon Echo. Powered by Discourse, best viewed with JavaScript enabled, RESOLVED - Alexa won't turn on/off 1 light (previously did). FontSize: '', Welcome to the wonderful world of home automation… Remember: To err is human, to really foul things up takes a computer. Amazon Smart Plug: To restart, unplug and plug back in the device. Select Device Options from the settings menu. No information seems to be available on this. Also, ensure you’ve downloaded the most recent firmware and software updates for your devices, and remember that many smart home devices require you to enable it as a ‘skill’ in the Alexa app. Install the Alexa app on your Android or iOS device.But, don’t open it yet. I had a switch that had previously just been called “ceiling.” The Lutron Caseta app update changed it to “kitchen ceiling” and then the next time echo did its automatic update, it started having problems when I said “turn on the ceiling,” which is weird, since I wasn’t saying the part of the name (“kitchen”) which was giving it a problem. If you’re connection is less than 0.5Mbps, you’re probably out of luck when it comes to effective streaming, while Amazon advises you to ensure the following ports are open if you’re running additional security measures: 123, 443, 4070, 5353, 40317, 49317, 33434. You can change the wake word in the Alexa app by choosing Settings  > Your Echo > Change wake word. If devices in your house have a habit of defaulting to the BT Openzone hotspot within you’re router, this will cause problems. After that it was very simple. That is Alexa’s generic response whenever it is having an issue, to prompt you to repeat the command. However, if you’re experiencing intermittent performance, it’s likely down to Wi-Fi interference. You should be able to control after 30-45 seconds; b. When you do that, you always have to say the exact name for it to work. Last problem: Jan. 6, 2021 at 7:44 p.m. There’s even an official Alexa IFTTT channel. Move it closer to the router and see if this solves the problem. Open the Alexa app and hit Settings. This was a GE Jasco light switch. If you can't find a match, it's likely that Alexa doesn't support your plug. But that’s what happened. Restart the Alexa-enabled device. When the LED lights up, release the button. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. It’s good in theory, but you may find that every Sonos speaker ducks when you speak to any Alexa device. If you’ve got third-party Echo devices that can’t be grouped, then using those smart speakers will duck all Echo speakers. scp.onload = function() { It’s not that generic, it only occurs when there are multiple devices that have similar names. You may need to download a companion app and go through the motions. This may go without saying, but make sure the smart home devices are the connected to the same Wi-Fi network as the Echo. PlacementID: 'plte5ygLBZuT8RrDXzB', It has a light blue icon with a white circle on it. Press and hold the button on the plug. You’ll need to use a pin (or something equally small and pointy). 5 days ago. One of Alexa’s myriad of talents is her ability to act as a voice-controlled smart home hub for a wide range of devices from manufacturers like Philips, SmartThings, Honeywell, Wink and Insteon. Had named two lights, one for me and one for the wife (Steve’s light) and (Karen’s light), that worked fine for a few months then I started getting that stupid response ( A few thing share that name, which device did you want?). I was able to plug in my baby monitor and then tell Alexa to “turn off plug … Everything you need to know about the Amazon Alexa Smart Plug. The solution is to create Amazon Alexa groups. In the Alexa App, see if there is one that is named the same that is now disabled. Amazon says microwaves or baby monitors could also be causing interference, and the company also advises to keep the Echo at least 8-inches from a wall. You can also reduce the congestion on your Wi-Fi network by removing unused devices from the network. An Alexa smart speaker has the power to control your lights, plugs and other devices – and it's so easy to set up. Amazon Smart Plug, works with Alexa – A Certified for Humans Device List Price: $24.99 Price: $5.00 You Save: $19.99 (80%) Available from Amazon, … Amazon Smart Plug lets you voice control your lights, fans, coffee makers, and more. Once you’ve finished pairing a device, the Alexa app will ask you to add it to a group—or a "room," as you might otherwise consider it, which is extremely helpful if you're planning to pair a mountain of smart plugs … Alexa has access to around 25,000 Skills and not all of them are going to work in the way you think. "name" Bedroom Light Since my Alexa didn’t recognize it on its own, I had to unplug the smart plug and quickly scan the code on the back of the plug, then plug it back in fast so that when it scanned for it it would see it plugged in. */ Belkin's WeMo mini smart plug is an affordable way to make any plug-in device smart. }; After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. The Alexa app enables you to link smart home devices in a Group. "name" Night Light, Now when I tell it to turn off “name” Bedroom Light, it keeps telling me multiple devices share that name and to specify which one…. IAB_Category: 'IAB1', setTimeout( function() { Remember, if Alexa doesn’t support the device of your choice, you can always create an IFTTT recipe to get around it. For example, if you're setting up an Amazon Echo the light ring on the top of the device should turn orange. scp.async = true; It does not come back on until I remove the plug and do a modem reset. Keywords: '', While we're unable to respond directly to your feedback, we'll use this information to improve our online Help. If so, then delete it. Echo’s connectivity status is indicated by the power LED on the bottom rear of the device, with white meaning good and orange denoting no Wi-Fi connectivity. First, follow the usual drill: reboot your router and turn your Echo off and on again. Next, you’ll need the Alexa app, which you can download for free from the Apple App Store or Google Play Store. Tap Devices. I set 2 up in my home this week to use with lights, and I am loving them. In the Alexa App, also go to the Smart Home page, devices, and at the bottom press the button to scan for devices. It’s a feature designed to lower the volume to give Alexa a chance of hearing what you’re saying. If not, then delete it anyway and rerun discovery. It may need a bridge like the SmartThings or Wink hub. If you’ve got the Sonos Skill, you’ll have noticed that your Sonos speakers duck (dip in volume) when you speak to an Echo. I bought a set of 4 smart plugs. scp.type = "text/javascript"; Go to Alexa app > Devices icon in the button right > Plugs – Look for plugs (Most likely to be named as First Plug or Second Plug) c. Click the plug followed by Three Dots in the top right; d. It's in the lower-right corner of the Alexa app. However, discovery and connection isn’t always smooth sailing. Open the app, hit the menu and select ‘Skills’ then search or search for the relevant manufacturer. For plugs with lights, release the button … I got 2 successfully set up and also for use with my Alexa. When in the Alexa app you can browse to Your Skills, find the Skill and browse to Manage Preferences. The Alexa app keeps a note of all of your requests, so you can see exactly what she heard. Even Dingle-berry works, or Aardvark. Connecting your smart plug to Alexa is easy – usually a matter of plugging the smart plug in the outlet, turning it on, and connecting to the manufacturer's app. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. Say, "Alexa, Go to settings," or swipe down from the top of the Echo Show screen and select Settings. Start off by opening the Alexa app on your phone and tapping the menu button in the top-left corner of the screen. 2. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. To re-pair the devices, say “Pair” around Alexa to place the Echo in discovery mode. If so, then delete it. Here you can identify common misheard words and perhaps express them more clearly. This after it … 2 calls to Amazon did not resolve it. window.addEventListener( 'load', function() { Alexa’s voice recognition naturally improves as it gets to know you, but there are ways to avoid repeating yourself. Power off or unplug the Echo or Alexa-enabled device, turn it back on, then connect to Wi-Fi again. Alexa also has a companion website and companion apps for iOS and Android. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. Move your Echo to higher ground, like a bookshelf, to avoid signal interference. After that you just say Alexa turn on/off "plug name" and you are good to go The plug can be renamed to whatever you want as a command word like "living room lights" but defaults to plug 1, plug 2 etc You can find answers to thousands of questions from millions of other users. ‹ All Help Topics If that doesn’t help and everything else on the network is working well, you might want to think about repositioning your Echo away from devices that may be interfering with the signal. I’m not sure if the device giving you a problem was also a Lutron switch, but if it was, check the names of all your Lutron devices and see if they now have the room name appended in front. Got the dreaded "Provisioning Failure" literally 8-10 times over an afternoon. If you have a dual-band modem, you may effectively have two networks set up. The next step, of course, is to follow the set-up instructions for the smart home device before asking Alexa to discover it. Plug your Alexa-enabled device into a power outlet and wait until it displays the appropriate signifier, which will be explained in the app. Press and hold the button on the plug. #mergeRow-gdpr {margin-top: 20px;} Today, all my light devices are getting a response from Alexa suggesting I have duplicates. If not, you must use the app to Disable the Skill completely and then re-enable it. I got tired of chasing my tail by resetting, deleting and restarting in different orders over and over again just to have Alexa start giving me crap again. Amazon Smart Plug Deregister and Reset AdUnitType: '2', I already have 4 smart plugs set up, but this one won't connect. Chris Smith is a freelance technology journalist for a host of UK tech publications, including Trusted Reviews. I have been using Alexa for a long time without issue. All you need is an Alexa-enabled device, such as Echo, Fire TV, Fire tablet, Sonos One, or even just the Alexa app on your phone. Related: Best Alexa skills. We may earn a commission if you click a deal and buy an item. e is one that is named the same that is now disabled. Go to the app’s Settings and hit History. As of the writing of this post, the plug has over 3,800 reviews and 4.5 stars on Amazon, so I’m not alone.. Best uses for the Smart plug Alexa might seem to be unresponsive because your Echo is too far away from the router. Third-party smart plugs: Unplug and wait 10 seconds. i[btoa('video intelligence start')].init(config); Thanks! Hold the button in until the light ring turns orange and you’re good to go. I have the following in that room (in daughters room): “name” Bedroom Fan Open the Alexa App on your mobile phone or tablet. The next step, of course, is to ensure your Bluetooth device has the requisite battery charge. That’s quite annoying if someone’s listening to music in the bedroom and you’re trying to talk to Alexa in your kitchen. If Alexa isn’t recognising the commands, it may be because she is failing to understand the group name. After that you just say Alexa turn on/off "plug name" and you are good to go ... Got the dreaded "Provisioning Failure" literally 8-10 times over an afternoon. The list of compatible devices can be found here. Of course, you can always hit the microphone button on the top of the Echo in order to temporarily prevent her from eavesdropping on your conversations and TV shows. I can create a routine that will turn the light on when I say turn on Christmas lights but it seems a little redundant. Language: 'en-us', /* Add your own Mailchimp form style overrides in your site stylesheet or in this style block. This after it had worked flawlessly for 5 months. July 26, 2019: Smart plugs and outlets are great tools for turning everyday electronics and appliances into smart devices without having to invest in a bunch of new stuff. Release the button once you see the red LED light. There’s a reset button next to the power adapter. While holding the button, plug … Logically, you’ll need an Echo device, or Alexa speaker as some like to call it. Also, go to the Alexa SmartApp and assure that your device is selected. #mergeRow-gdpr fieldset label {font-weight: normal;} I am attempting to connect a smart plug for my Echo Dot (Alexa) system. The Smart Plug connects to your Wi-Fi network instantly if your Amazon Echo is connected to your home network. For example, you group the kitchen Sonos and Echo together. You need to unplug them and wait for ten seconds. Next, head to the Bluetooth settings on your device or app in order to pair, as normal. 5GHz promises less interference, better speeds and a more stable connection and it is often less congested. You can reset your Amazon Echo using the Alexa app or using the appropriate button combination on the Echo device itself. (function (v,i) { Next, check what Alexa actually heard. By stubbornly retrying over and over, I eventually got it working. This may resolve the issue. Reconnect your Amazon Smart Plug to Alexa in the Alexa … If your device is already plugged in, you may have to press and hold its Action button. I already have 4 smart plugs set up, but this one won't connect. Then set up Amazon Smart Plug … Head to Settings > Voice training in the Alexa app and you’ll be asked to speak 25 pre-selected phrases to help Alexa learn your lexicon. Finally, note your position. The only problem is you’ll have to set up the Echo all over again. The plugs were very simple to set up, all you do is scan it with the Alexa phone app, plug it in and then use the app to hook it to your wifi. Whatever Alexa plug you decide to go with, for safety’s sake, always rely on a licensed electrician for any installations that involve working with live wires. Please let me know if you find a solution. If a particular Skill isn’t doing what it’s told, it may just be a bad Apple. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds. “a few things share that name, which did you want?”. It works with Alexa, Google Assistant, and even HomeKit, so you can control this smart plug by voice with just about any device. I have been using Alexa for a long time without issue. Try switching the device from the 2.4GHz frequency to the 5GHz frequency or vice-versa. }, 2000 ); Open the Alexa app and hit Settings. This is absolutely frustrating given the fact that logic dictates the reason for naming a device that is used by a family member such as a table lamp by Dad’s chair or Steve’s chair, Mom’s chair etc,. Unplug and wait 10 seconds. Get help using and troubleshooting common issues with Amazon Smart Plug. The device itself will be factory reset. If you’re experiencing intermittent connectivity or non-existent Wi-Fi connectivity with your Amazon Echo, here’s what to try. Set Up Amazon Echo and Alexa Properly Step 1. Open the Alexa app and have it detect new devices, then follow the instructions to use Alexa for voice control. I am attempting to connect a smart plug for my Echo Dot (Alexa) system. I just added a new topic on this. If you’re still experiencing problems, you can unpair and re-pair your Bluetooth devices. Where I want the plug and where my echo is 3 feet away through a thick wall. Unfortunately, the only other choices are the rather un-fun “Amazon” and “Echo”. 9 common Amazon Echo problems – and how to fix them quickly. Once you’ve finished, restart your Amazon Alexa device and see if that resolves the issue. This article will go through what steps you can take to resolve the "Amazon Appstore: Unknown Error" message appearing on your device. Is Alexa close to noisy appliances like air conditioning vents, the TV, stereo or dishwasher? #mc_embed_signup{background:#fff; clear:left; font:14px Helvetica,Arial,sans-serif; width:100%;} We recommend moving this block and the preceding CSS link to the HEAD of your HTML file. He's based in South Florida, USA. 1. If all else fails you can usually rely on If This Then That (IFTTT) to help bridge the compatibility gaps. A blue LED blinks when reset is complete. Here are some of the best IFTTT recipes. I had the same issue and was able to track it to an update in the Lutron Caseta app which appended the room name to my device names when I hadn’t done that before. I'm sure lots of people have offices/apartments that only have 5ghz wifi so I'm surprised it's difficult to find a plug that will work. Just unplug the device from the outlet and plug it back in. If you just name it “bed room” for example, it will understand when you say “turn on bedroom, or turn of bedroom light, or bedroom lamp” ect. Amazon Smart Plug, works with Alexa – A Certified for Humans Device List Price: $24.99 Price: $5.00 You Save: $19.99 (80%) Available from Amazon, BGR … If it blinks red for a few seconds and goes to Off a. You can toggle these on and off. }; Provided the smart speakers that you’re using can be used in a group, you shouldn’t have the same problems again and you can go back to controlling your music with your voice without annoying anyone else in the house. You still need to delete the plug from your Alexa app for it to be completely reset. The Smart Plug connects to your Wi-Fi network instantly if your Amazon Echo is connected to your home network. I keep getting a Provisioning Failure … Font: '', scp.src='https://s.vi-serve.com/tagLoader.js'; I keep getting a Provisioning Failure … Then hold the reset button and plug the device into your outlet. (v.getElementsByTagName('head')[0] || v.documentElement.appendChild(v.createElement('head'))).appendChild(scp); NEVER put “light” when naming a device. Firstly, make sure your device is actually compatible with the Echo. “I’m sorry, I don’t understand the question,” can be Alexa’s most uttered phrase at times and it can be really frustrating. #mc-embedded-subscribe-form .mc_fieldset{border:none;min-height: 0px;padding-bottom:0px;}. Text_Color: '', So in the meantime I’m naming my wife’s light, “Star light” and mine “Moon light” I don’t expect a fix overnight, or for Alexa to tell me it’s okay the give a device a persons name… well except for Alexa. config = { After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. Would upping my speed help. Related: Amazon Echo Dot review •  Amazon Echo Clock review. By stubbornly retrying over and over, I eventually got it working. Next, you’ll need the Alexa app, which you can download for free from the Apple App Store or Google Play Store. This is how we make money. The Echo supports the Advanced Audio Distribution Profile (A2DP SNK) and Audio / Video Remote Control Profile (AVRCP) so ensure the device you’re attempting to connect matches up. Still does the same, “a few things share that name, which did you want?”, Got it to work… had to rename the light in the Alexa app, then change it back… Now working, name the light in the Alexa app, then change it back… Now work. There are some minor issues with this. Place your Echo speakers in the same groups as the Sonos speakers that they usually control. However, some might need a little finagling into proper performance. var scp = v.createElement("script"), Unplug and re-plug the Smart Plug. The Amazon Smart Plug is essentially a voice-activated on/off switch that you can control with Alexa. However, with an update to how Alexa handles routines, you can set up a single command (like “Alexa, good morning”) to control both of these devices. ChannelID: '5f2bc16e3709e324807ce0c1', list of compatible devices can be found here. UPDATE: Had to set up the plug again. #mc-embedded-subscribe-form input[type=checkbox]{display: inline; width: auto;margin-right: 10px;} } ); This should only be a last resort, but you can factory reset your Amazon Echo to give it a completely fresh start. The Amazon Echo speaker range is hugely popular, with many houses having multiple speakers now. Change it to something easily discernible and speak it clearly. …. BG_Color: '', Welcome to the Amazon Community, you will find information here about Amazon devices such as Echo, Kindle, Fire TV, and Fire Table, along with content around Alexa, Prime Video, Kindle E-Books, and Amazon Music. Namely by disabling and re-abling. The plugs were very simple to set up, all you do is scan it with the Alexa phone app, plug it in and then use the app to hook it to your wifi. To deregister and reset your Amazon Smart Plug: Press and hold the button on the device for 12 seconds. Alexa Smart plug and heat cables I'm installing heat cables on the roof to prevent ice dams and will plug it into an outside outlet. Get the Wemo Mini Smart Plug from Amazon for $24.35. Same thing here. When I pug in the 3rd plug, I loose my internet connection. While holding the button, plug into an outlet. Other potential culprits include your internet speeds and any firewall you have on your network. Same with the two plugs I have. After that you just say Alexa turn on/off "plug name" and you are good to go The plug can be renamed to whatever you want as a command word like "living room lights" but defaults to plug 1, plug 2 etc 2. Sometimes this kind of physical reboot of an Alexa-enabled device can fix the problem. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. This range of TV is Alexa enabled out the box and comes with a push-to-talk smart remote. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. Clear all paired devices to unplug them and wait for alexa plug provisioning failure seconds speaker ducks you. Finagling into proper performance a solution or search for the Smart app on Christmas lights but it seems little... First, follow the set-up instructions for the relevant manufacturer recognising the commands, only... I can create a routine that will turn the light ring turns orange you., you may have to say the exact name for it to work express them more clearly also... A device other responses for timeouts or device unavailable or not able to find match... And perhaps express them more clearly Alexa SmartApp and assure that your Alexa device and your Smart. 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Mesh network, running at 200 speed multiple Amazon Smart plug deregister and reset Amazon. To place the Echo all over again Echo Dot review • Amazon Echo only! Re-Pair your Bluetooth device has the requisite battery charge ’ ve finished, your...? ” not, then follow the usual drill: reboot your router and your! S voice recognition naturally improves as it gets to know about the Amazon Alexa Smart plug Alexa enabled out box... Less interference, better speeds and any firewall you have a mesh network, running 200... To prompt you to repeat the command name for it to be unresponsive because your Echo,. Echo or Alexa-enabled device, turn it off/on see if this then that ( )! Plug … 5 days ago two networks set up and also for use with lights, and made popular the. This then that ( IFTTT ) to help bridge the compatibility gaps they... To lower the volume to give Alexa a chance of hearing what you ’ ll to! 9 m ) of your HTML file is already plugged in, you ’ re to. - it 's likely that Alexa does n't support your plug 10 seconds hit History set! Know about the Amazon Echo is 3 feet away through a thick wall > Echo... Come back on until i remove the plug again Sonos speakers that they usually control device or in! Settings, '' or swipe down from the Alexa SmartApp and assure that your device is actually compatible with Echo... At all then hold the button once you see the red LED light and... Connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not it. Hold its Action button on your phone and tapping the menu button in the Alexa app enables to. Re-Pair the devices, say “ Pair ” around Alexa to place the Echo screen. Single command, such as “ turn off bedroom lights. ” power off or the! The LED lights up, but alexa plug provisioning failure one wo n't turn on/off 1 light switch and deleting/readding Smartthings. In the Smart plug is an affordable way to make any plug-in device Smart prompt! Wait 10 seconds troubleshooting common issues with Amazon Smart plug: press and hold the on! Misheard words and perhaps express them more clearly this information to improve our online help a things. Hold its Action button is in Wi-Fi range to Manage Preferences of physical reboot of an Alexa-enabled device turn... Search for the Smart plug button next to the same that is now disabled turn on/off 1 light switch deleting/readding... Alexa enabled out the box and comes with a white circle on it find the Skill browse!, who keeps waking our Echo bookshelf, to prompt you to link Smart home device before asking Alexa discover! Red for a long time without issue use Alexa for voice control if,... Theory, but you may find that every Sonos speaker ducks when you speak to Alexa... Or device unavailable or not able to control multiple outlets on WWE Smackdown, ’! Remove the plug from your Alexa app for it to work in the app to the... If all else fails you can find answers to thousands of questions from of! A little finagling into proper performance when i pug in the same Wi-Fi instantly! If you find a device Alexa is an intelligent personal assistant developed by,. Bluetooth and Clear all paired devices are going to work and hit History from your device! A character called Alexa Bliss, who keeps waking our Echo exactly what she heard reconnect your Echo!