I’m cross as I’d specifically warned the buyer there were significant delays, and they wanted to go ahead. they claimed the item did not fit the description so i issued a refund but have still not received my item and the buyer is ignoring my emails .can they just keep it? As a seller, eBay is not your friend and it has more angles to play than what you’ll find on a billiard table, especially if you are uninformed. If you are a Top Rated Seller and a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. Your single source for eBay seller updates, resources for success, and … Ebay asked me to return the item at my expense, so I boxed it up and put it to one side until I go into town. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. So the money was refunded while item was in route and now the buyer has been returned the item and has the money and I'm told there is nothing that can be done. Offer Partial Refunds . I was refunded and the item arrived later. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. After you've created your listing and successfully found a buyer, the next step is to ensure you're able to get paid. Seller asked to have it returned and will pay me the postage (Cdn$13.45)., no tracking for the parcel since it costs another Cdn$50.00. The buyer will send the item back to you for a full refund, including original postage costs. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. I want to pay for the item but there are 2 issues. Bad experience with ebay "return request" and refund request". Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you bought an item on eBay as a guest, you’re still covered if something goes wrong. Return an item for a refund If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. Enter your search term to display live search results. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Check the seller's return policy in the listing to see who is responsible for return shipping costs.. Check the seller's return policy in the listing to see who is responsible for return postage costs.. In my past expereience, we have to wait 30days. Try the following response: Use TAB key to navigate results. The messages from the scammer state he is only sending power supply etc. I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. am a buyer , returned items were delivered , not refunded ,am blocked from contacting seller. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. View cart for details. When I go into my paypal history, I do not see the email address of the seller. I asked for a track. A buyer requested a return, I agreed. See our other helpful articles on: If a customer has a problem with their order, or if they change their mind about a purchase, they'll get in touch with you and ask for help. 4 0 If you’ve changed your mind about the item, check with the seller to see if they’ll accept your return. If you disagree with our decision after we’re asked to step in, you can ask us to take another look. also, the seller does not pay to ship an item to the buyer, it's the buyer who pays shipping!!! Buyer complaine If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Enter your search term to display live search results. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. After … What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. The item ended up being "undelivered" and "returned back to sender," in this case he buyer because it was sent to the wrong address. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. It is theft. Once you’ve let the seller know your item hasn’t arrived or that you want to return it, they have 3 business days to help you out. Buyer wanted to return iPhone for INAD, never received returned phone, eBay refunded buyer Posting this to see if there have been any sellers who have experienced where a buyer wanted to return an item because item not as described, seller never receives item, but eBay sides with buyer by refunding money: Get help with an item that hasn’t arrived. For whatever reason the seller may have. Was notified by eBay that buyer requested refund for “item not received” on about 10/15/2020. Re: Paypal refunded buyer, but returned item not received. I denied the refund citing the wrong part was returned and it was badly damaged. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund … If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the seller’s behalf after two business days. You'll receive a notification in your Returns dashboard. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). You can check back for updates and to find out what you need to do next. jamadaia UKBF Newcomer Free Member. The buyer said the item is not as described and rejected to return item. Enter your search term to … You need to choose how you'll arrange for the item to be returned, such as providing a return postage label. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Falsely claiming an item was not as described; Returning an item other than the original item received; Using or damaging an item and then returning it. on ‎05-25-201904:18 PM. If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. In the wrong place? Here’s everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn’t want the item anymore. I had a buyer return a laptop LCD that was not the same as what I sent him and it was damaged. eBay today is a minefield and new sellers are ripe for the picking. I returned an item I did not want and seller claims they did not receive it, there is no tracking no. The buyer typically also keeps the item rather than going through the returns process. We’ll consider all the details and be as fair as possible with our decision. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. 1) I do not have the seller's emails address. Re: Paypal refunded buyer, but returned item not received. Buyer has reported it not received and ebay has refunded them. Enter your search term to display live search results. Clearly shown in more than one photo. If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. In my past expereience, we have to wait 30days. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. The problem is ebay never see item you sent or what buyer returned, if you fail to refund within time given, ebay will force you to & you won't get fees credited. eBay Refunds Buyers Before They Return Items: by: HenryS137 : Thu Oct 1 00:22:43 2020: I can confirm part of this from my own experience. And in that case, I see the "eBay Money Back … I sold a Disney figurine to someone, but did not buy insurance. I have been selling these racks over ebay more than 10 years. I paid through ebay. Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. Then, we have to call the CS and ask to closse the Return Request. When you issue a refund to the buyer via eBay. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. She claims she returned the item. 4 min article In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. Here’s how the refund process works on eBay: If something’s gone wrong with your order, the first step is to let the seller know there’s a problem. Just receive a notice from EBay saying they have ruled in the buyers favour. Ask eBay to step in, let us know and we’ll help resolve the issue. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. PayPal refused to listen when eBay buyer returned item in pieces Four months after being sold, the rotovator arrived back used and muddy, but still £112 was blocked from my … Paypal refunded buyer, but returned item not received. I asked here a while back about Paypal freezing my funds. We’ll review the request, and get back to you and the seller with our decision. eBay: Shop by category. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. You’ll be able to check on the status of your request during that time, and if the seller accepts your return, you might then need to ship the item back. Something went wrong. Still buyer did not return. What is an eBay partial refund? In the event that an item is returned used or damaged, some sellers might provide a partial refund to account for the loss in the item's … Return shipping label credit for false “item not as described” claims. Amazon refunded buyer but item was not returned. I see only their ebay … Appeal eBay’s decision on a case for buyers If you disagree with our decision after we’re asked to step in, you can ask us to take another look. There are three ways to issue eBay refunds. I asked if he wanted a partial refund, or return it. Always try to avoid a return. Returns, missing items and refunds for buyers In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. No body on the other side,means he does not want to respond. After about 2 weeks, the buyer reported the item as broken. As a new seller I would advise you to call ebay next time before doing a thing. That was the last I heard from her. #. Returns, missing items, and refunds for buyers. There are several ways you can send an item back to the seller. When Ebay refunds or forces a refund for a buyer without that buyer having to return the item, that typically will happen after the seller has refused or otherwise told the buyer that filed an INAD they will not take the return. I sold some kids dungarees. _ I sent him back the item _ he refunded the item but not the return postage costs . Now you have the hide to want your fees back for selling them that NAD item? You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. It seems the item arrived within 24 hours, she noticed it was not As described and opened a dispute. Then, we have to call the CS and ask to closse the Return Request. Re: Buyer refunded but refuse to return the item by some reason! Why would you not pay for your item when you received it even if it is late according to eBay's standards of estimated delivery. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. I denied the refund citing the wrong part was returned and it was badly damaged. Enter your search keyword. A buyer was making a return, and USPS attempted a delivery once on a Friday, and then waited a few days before making another attempt. If you’re not happy with our decision, and you have extra information you’d like us to consider, you can appeal. If you’ve changed your mind, you can ask the seller if they’ll accept a return. To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. Once you’ve let the seller know there’s an issue, they have 3 business days to make things right for you. The customer filed an A-Z claim the following day (24, July) around 1 P.M… The reason was ‘Item Not As Described’ with a sub-reason ‘Returned But Not Refunded’. Who pays the shipping costs depends on the reason you’re returning it. We’ll review the new information and get back to you with our final decision. sandyshores : I understand that eBay can't just take money from a seller's account for return shipping BUT the seller can provide a pre-paid return shipping label and show proof of this for the Case if need be. When I found out the buyer had requested a refund I emailed buyer that I was sorry the item had not arrived in a timely manner and completely understood his desire to receive a refund. Skip to main content. Ebay then refunds him the ENTIRE amount of desktop despite knowing he only sent a power supply. I purchased a smart watch (US$36.99) which was defective and cannot paired to Android or iPhone. He wanted to return it, so, I asked that he return it the same way it was sent. Some Amazon buyers are really impatient. Seller wasn’t able to help? I feel so let down. They'll be refunded through their original payment method. Appeal eBay’s decision on a case for buyers. Use TAB key to navigate results. Either way, you’re covered by the eBay Money Back Guarantee. Whether there’s an issue with delivery, or if the item arrives and it’s not what you ordered, let the seller know and they’ll help resolve your issue. Ebay item returned but not refunded? If i was the buyer i would decline a cancellation offer and leave you a neg. Once the buyer tells you there's a problem, you've got 3 business days to resolve it. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. Returns, missing items and refunds for buyers, Help a buyer with an item that hasn't arrived, How to handle a return request as a seller, Offer a refund as a managed payments seller, Handle payment disputes as a managed payments seller, Asking eBay to step in and help for sellers, Appeal eBay's decision about a return or missing item for sellers, Best practices for avoiding and handling issues with buyers. I sold a computer part on eBay about a month ago and the buyer asked for a refund claiming it was defective. I have a buyer who was nt happy with her item and asked if she could return it, no problem we said, still waiting for item to be return? Use TAB key to navigate results. Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? How to issue a refund on eBay. Even with tracking items show delay and sellers get blamed. Re: Buyer refunded but item not returned It’s a hard truth Baby,but exactly as Lyndal has stated. They’ll either provide you with additional delivery information, send you a replacement, or offer you a refund. The amount you refund depends on what was wrong with the item or service received by the customer. Sometimes, there might be an issue you’re unable to resolve with the seller. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. The only advise they gave me was to file a small claim suit since he committed fraud. He could be out reselling the stuff,or he has or soon to return your item or WORSE,he is getting it verified that it is a fake,then he … In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. Next, she opened a case. How to accept a return EBay is now issuing refunds to buyers even though items have not being returned. If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. Subscribing to an eBay Store lets you bring together all your listings in a single, branded location. They are a fancy brand and are 'designer distressed' denim. The first is to respond to a buyer's request for a return. So the buyer returned and got a refund for a NAD item that you sold them. When that happens, we’re here to step in and help. Shop by category. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. Bottom line from Paypal and eBay was the buyer can return a post card with tracking, provide those tracking details to paypal/ebay and that is a sufficient return even if you did not receive the item that was being returned. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. Members to treat each other with respect found a buyer return a laptop LCD that not. Jamadaia, Jun 4, 2011 item to you with our final decision when you issue refund... It the same as what i sent an item i did not insurance... 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