Others online seem to have had the same problem - the hue flashes, goes to a fixed color (orange in my case), and is then "lost" from the system. You can shape the strip into almost any form and use the adhesive tape on … The contact details can be found on: www.philips.com. They emailed me a shipping label, and said after they receive it they will determine if it's faulty and either get a replacement or a check on its way to me within a couple weeks. 2 If you have a Windows PC, try adding Philips Hue using the MyHarmony Desktop software to check … The Philips Service and Repair page offers support and troubleshooting to ensure that you are getting the most from your product. Ballast Cross Reference Guide. Philips Hue support. The Philips Warranty does not apply if: - The purchase documents have been altered in any way or made illegible. If you offer your product for service in a country other than the country where you purchased the product, we will try to have your product serviced against the warranty terms of the country where you purchased the product. Philips Hue White Ambiance A19 LED 60W Equiv. If the new bulb works perfectly fine, you might want to start contacting customer support. LED Dimmer Compatibility. Warranty Policies and Terms & Conditions Here you can download your warranty policy and terms and conditions for the Professional Luminaires, LED lamps, Components. I actually just sent a lightstrip out for failing to light up at all. Check the wall switches for all your bulbs. Has anyone successfully received a warranty replacement on a Philips Hue bulb? Encha de vida a sua casa inteligente com a luz mais conectada do mundo. HX9903/01, SP9820/87). (De)mounting and/or (de)installation and labour costs are excluded from warranty, as well as broken glass, batteries and replaceable bulbs. Unless statutory provisions of applicable law regulate otherwise, our obligations under warranty will be limited, at our option, ... Connect with Philips Hue. We are entitled, at our option, to replace the defective product covered by warranty, with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product. Philips offers a range of Guarantees and Warranties for all its lighting products including options on upgrading to Extended Warranties and Service & Maintenance agreements. Switch the light on: Philips Hue bulbs only work when the light switch they're connected to is turned on. Philips Hue White Ambiance A19 LED 60W Equiv. We use this information to comply with local privacy regulations. Check www.philips-hue.com to see if there is a discount available in your region. Parts and all accessories and wear and tear parts will not be covered under manufacturer’s warranty. View dimmer compatibility. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. Philips Hue funciona com vários dispositivos inteligentes diferentes. In the unlikely event of failure during the warranty period, consumers are required to bring the product to Philips Authorized Service Center to have their product checked. 12 months for Consumer Electronics Products. Is there any Wi-Fi repeater/extender..etc connected? Dear Customer HX9903/01, SP9820/87). 24 Months for Domestic Appliances, Personal Care & Avent Electrical products. The Bridge also allows you to add up to 50 lights and accessories throughout your entire home — inside or outside your home — with the Hue app. Check to make sure that the router does not block multicast packets between the Hub and the Hue Bridge. Check the brand: You can only add Philips Hue bulbs to the Hue app. Philips warranty only covers manufacturer’s defects. Use our troubleshooting tool to see if you can resolve any issues yourself or alternatively book your product in for a repair or exchange. The warranty does not cover losses consequent in nature, including but not limited to loss of data or loss of business. Dimmable Smart Wireless Bulb Starter Kit (4 Bulbs, Bridge, and Light Strip) Model# 471986 View the Philips Hue Starter Kit Collection Philips Hue bulb Lifespan: Up to 15 years or 15,000 hours. We will not be liable to you for other losses or indirect or consequential damages (including but not limited to loss of data or loss of income), nor compensate you for activities such as regular maintenance, saving or restoring data. Warranty for Personal Care, Mother & Child Care, Household Products & Health Products. All rights reserved. Check bulb packaging for details. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. REPLACEMENT OR REFUND IS YOUR SOLE REMEDY. In order to be entitled to make a valid claim under this warranty, you must present to us (or our representative) on request, an adequate receipt of your purchase and the defective product for analysis. Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues NOTE: To turn off your hue bulbs, press and hold the light bulb icon. This 915005822001 Philips Hue Go 2.0 portable smart light adds atmosphere to any room, and has a handy companion app as well as a 20,000-hour lifespan. Philips offers a two-year warranty for any Hue bulbs you bought directly from an authorized retailer. If you offer your product for service in the United Kingdom, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. Unless statutory provisions of applicable law regulate otherwise, our obligations under warranty will be limited, at our option, to either repair, to provide a replacement product for the defective product or to offer an appropriate credit for the purchase price for the defective product. Please call our toll-free number, 1-800-555-0050, or write to us (address indicated on the packaging) to find out how to return the device. The model number consists out of letters followed by numbers (e.g. The warranty begins on the date of purchase and expires at the end of the period indicated in table 1. View ballast guide. Tap < to save. the traditional wall switch is in the “on” position). LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY EXPRESSELY EXCLUDED. 5 Year Warranty. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. I called today as it'd been longer, and there's a check in the mail. If you are having an issue with your credit card and it doesn’t seem to be an issue with your card or bank, contact the Meethue Support Center. Your Philips hue system should now turn on with these settings when you start the activity. To the maximum extent permitted by applicable law, this policy sets out our entire liability as the manufacturer, in connection with defective or non-conforming products. Philips AVENT delivers a complete range of solutions for your breastfeeding journey. I sincerely hope they are amazon-level with their customer support, because, based on my experience, thus far, these types of failures are likely rare for them in the grand scheme of things. 5 Year. / C.C.R.I. If this device does not conform to the warranty, Signify will send you, at its election, a replacement device or refund your original price upon receipt of the returned device, register receipt and proof of purchase. If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. These should say Philips Hue on the bulb itself. This product is specifically designed and developed for domestic use in normal conditions and operation only. Numéro 10461 5600 VB Eindhoven, The Netherlands) warrant that the product is free from defects in materials and workmanship for a period of two (2) years after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. Some states and provinces do not allow exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The following steps will guide you to resolve the problems on the two devices. In case the model number does not offer any results, we would like to advise you to reach out to our contact center. In case the model number does not offer any results, we would like to advise you to reach out to our contact center. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. I own over a dozen of these products and every one of them has been great, many for nearly a year now. I have two BR30 downlights, which have gone into a partial failure state. Whether it’s for your living room, your kitchen, your bathroom or your back-yard, Philips Hue has the perfect light. All rights reserved. If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. Depending on where you bought your smart bulbs, they might be covered under the manufacturer's warranty. These should say Philips Hue on the bulb itself. Subject to the terms and conditions hereof, we as the manufacturer (Signify Netherlands B.V., International Business Reply Service I.B.R.S. 1. Support. Please check if you filled in the correct model number. If you're still having problems with the bulb, it may be time to contact Philips. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. Oof. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. Disable the Philips hue skill and later reactivate it with the use of Alexa app. Quando o produto é um Friend of Hue, simplesmente funcionarão juntos na sua casa. The model number consists out of letters followed by numbers (e.g. Thank you for purchasing this Philips product, ... laid down in the user manual. LED registration. Make sure you didn't mistakenly buy a different kind of Philips bulb instead. Você pode conectar o sistema Philips Hue com o Amazon Echo, o Google Home, Apple HomeKit e muitos outros. Alterations in design and technical specifications reserved. The Philips warranty applies when the product has been handled properly for its intended use, and was used in accordance with the operating instructions. - The model- and/or serial number … Warranty. This limited warranty does not cover devices subject to accident, neglect, abuse, misuse or acts of God. The Fix. Philips Hue white and color ambiance bulbs have a reported life span and can last can last up to 15 years or 15,000 hours, which ever comes first. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. © 2018-2021 Signify Holding. What should I do if my credit card is refused? via on-line auction channels, the warranty period has started three months after the date of manufacturing, indicated on the product or as derived from the serial number of the product. Tap the Activity you want to add Philips hue control to. In case the retailer is unknown or the product was purchased from an unregistered seller e.g. The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product. Select your country. Default Warranty Period. Hue Sync and Hue Bridge Required. LIMITED WARRANTY: Signify warrants that this bulb will be free from defects in material and workmanship and will operate for 5 years based on up to 3 hours average usage per day/7 days per week when used as directed. Can you try the following troubleshooting steps to check whether it works as expected? The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. Our remedies under warranty will not extend or renew the original applicable warranty period. Check the brand: You can only add Philips Hue bulbs to the Hue app. The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business. Dimmable Smart Wireless Bulb Starter Kit (4 Bulbs, Bridge, and Light Strip) Model# 471986 View the Philips Hue Starter Kit Collection 3. 4. Try these troubleshooting tips if the Hue app can't find your new bulb: Switch the light on: Philips Hue bulbs only work when the light switch they're connected to is turned on. Check the wall switches for all your bulbs. Restart both the Philips hue bridge and the echo. LED Warranty Information. Verify that Philip Hue is connected to network using the upnp or bonjour browser. The Philips Hue Play gradient lightstrip requires the Philips Hue Play HDMI sync box, Hue Sync mobile app, and a Hue Bridge. 6. We help you to tackle the challenges of breastfeeding while working, so … extended warranty with registration. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average of 3 burning hours per day. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your product. Philips claims that each bulb uses 80 percent less power than a traditional incandescent bulb. Philips Hue Lightstrip Plus [2m] with Bluetooth is the most flexible light source imaginable. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. © 2018-2021 Signify Holding. Please check if you filled in the correct model number. Tap Set to include this Philips hue action, or Update to apply this change. Replace Your Philips Hue Bulb Under Warranty. Philips warrants its products for a specific period of time after the date of purchase. Kindly make sure that the router does not block multicast packets between the hub and the Hue Bridge. Philips Hue White 4-Pack A19 LED Smart Bulb, Bluetooth & Zigbee Compatible (Hue Hub Optional), Works with Alexa & Google Assistant – A Certified for Humans Device - - Amazon.com My Philips Hue app is having trouble connecting with my lights. To obtain service within the warranty period, please contact your dealer or the Philips Consumer Care center. Philips Hue White and Color Ambiance 2-Pack BR30 LED Smart Bulb, Bluetooth & Zigbee Compatible (Hue Hub Optional), Works with Alexa & Google Assistant – A Certified for Humans Device - - … Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. How Long Do Philips Hue Bulbs Last? 5. The Philips warranty applies when the product has been handled properly for its intended use, and was used in accordance with the operating instructions. Add the Philips Hue device from Myharmony and check. Look up your warranty. 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