Purchased in July 2019 at Fantastic Furniture NSW, Bathurst for A$800.00. Get the biggest discounts from the best online brands. Just enough to relieve the pressure points where I was feeling chronic pain in. My husband and I shopped around at all of the mattresses and mostly found the same thig at each place. only after one night it had a dip sag in the bed which gave me a very bad back pain. The King Koil Platinum Luxury Serenity Plush is available at Forty Winks. Back problems , neck problems !Its absolute rubbish! This memory foam mattress is best for those who like the feeling of sleeping “in” and not “on” their mattress. Write a Review! As time went by the mattress got worse and worse. Would it be possible to email through your order... and contact details? Real working modular box spring with more wire and an additional wood slat for superior support and shock absorption to help extend the life of the mattress. Hi Walt, I am very sorry to hear about this experience with our Serenity mattress. These mattresses get mixed reviews from customers and some have had problems with initial comfort and durability. It’s incredibly plush yet still manages to sleep cool, provides a fair degree of support and is made with high quality, eco-friendly materials. The Serenity Plush does offer two sides for temperature control. It has not even been 2 weeks and sags significantly where I sleep. GoodBed code must be obtained prior to purchase. We originally purchased this product in February 2018, however did not receive it until May 2018 due to the store delivering it to a different customer (we were compensated for this). Here are. Hi Fantastic Team Could you clarify what faults you do cover with this mattress? Hi Jenzee, we're really sorry to hear you're having issues with the mattress you purchased. Designed for the comfort and support needs of those on the go, it caters for exactly what your body craves after a busy day. Fantastic Furniture offer no realistic support when there is a complaint even though the mattress itself has 10 years warranty. Cancel, For full functionality of this site you need to enable JavaScript. Would it be possib... Read more. Ethan Allen review from Parker, Colorado with 2 Comments: I am a long time EA customer and recently purchased the Serenity Plush King size mattress at the Centennial Design Center in Colorado. They have multiple firmness options like plus, firm, and medium and have multiple height and profile choices as well. Followed instructions yet still doesnt make a difference. GoodBed has the biggest discounts from the best online brands. If so, please take a moment to Hopefully it gets sorted soon. We would really like to see if we are able to assist. Look forward to hearing from you. The Serenity range delivers a truly serene sleep and is half price for a limited time. from online retailers. We independently review and compare Fantastic Serenity against 41 other mattress products from 27 brands to help you choose the best. Serenity Mattress Queen Plush - sags terribly leaving both my husband and I with lower back problems after only 6 months of sleeping on it! I tried to flip it and sleep on every side of it, to no avail. Not sure which type of bed to buy? We would really like to see if we are able to assist. Original Mattress Factory is a mattress manufacturer founded in 1990 that is based in Cleveland, OH in the United States. Sign in with your email address to access or create your account. Sent numerous emails and have not received one reply. However, the Serenity Queen Mattress Plush has been the absolutely worst purchase we have ever made HANDS DOWN!! Stitching is also falling apart along the seams of the edge. Please send them through to reviews@fantasticfurniture.com.auRegards Annie and the Fantastic team, This is the worst mattress I have ever slept on, I have only had it a few months and it is sagging in the middle, I wake up every morning now with lower back pain, I contacted Fantastic furniture in Cairns and was told to use a broom handle across the bed and take photos to send to customer care. Thank you for sharing your experiences w... Read more, I would also like too say thankyou to your staff at the Thomastown store, especially Angelo, for not being pushy, being friendly & polite, & with a smile. Recent Complaints Original Mattress Factory Serenity Now 7 months later we are still very pleased with our choice of the Serenity Mattress. Especially after the fact... of it not even being 3 months old and such a bag sag already. Lower back, hips, legs. Hi Tariq, I am really sorry to hear you are not enjoying the Serenity mattress that you purchased from us. If you could contact us directly ... at customercare@fantasticfurniture.com.au with your purchase and contact details, we will take a look and see what we can do for you. I would like the opportunity to look into this for you and see if we can assist. The panel that is grey offers the 'warmer' side, whereas the white offers the 'cooler' side. The latex topper is softer than the firm Serenity mattress. Purchased in September 2018 at Fantastic Furniture NSW for A$999.00. I am not sleeping !!! I would like the opportunity to look into this for you and to see how we can help get this resolved for you. Want to save money on your new mattress? Hi Brig, we are very sorry to hear you are not happy with the Serenity Mattress you purchased. I'm very disappointed in this product and will never buy from your shop again. The Serenity topper doesn’t exactly have the luxury plush feel of other Tempur-Pedic toppers, but it’s a great choice if you are on a budget. If you could contact us directly ... Read more. Hi Tariq, I am sorry to hear you are no longer enjoying the Serenity medium mattress that you purchased from us. Read our top mattress tips and mattress review summaries from brands like Koala, Sleeping Duck and Ecosa. Sorry, the email address or password you entered is incorrect. I have rotated the mattress by flipping and turning it around but it sags everywhere you turn it in the mid region. I can’t afford to pay $1200 on a bed you can’t sleep on !!!! That's great news we are happy to here you have found the right mattress for you in our stores. Would it be possible to email me your purcha... se and contact details? You'll have 14 days to buy. Our email is reviews@fantasticfurniture.com.au Regards Annie and the Fantastic team. Hi Brig, we are very sorry to hear you are not happy with the Serenity Mattress you purchased. My email address is customercare@fantasticfurniture.com.au Regards Ryan and the Fantastic team, tos. Tempur-Pedic Mattress Topper Reviews. Thanks. We would like to find out more about this and your dealings with the Bathurst team as well. Would it be possible to emai... Read more. ?The reason I went for medium is due to my fragile back and my preference for mattress to support my back. Do you have a Ethan Allen Serenity Plush mattress? Your trust is our top concern. The warranty process is a joke, I had the mattress delivered to my house as I dont have a ute to carry it, I think a sales rep should come and have a look in person. We'd really like the opportunity to look into this for you and assist as best we can. We will follow up with our team and ensure you are contacted as soon as possible. Have too your weight and shape for many years Australia ’ s top 10 mattresses in 2020 store sending..., received automated complain number twice by promoting undisturbed, restful sleep some further assistance alter or remove reviews ProductReview.com.au. 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